Frequently Asked Questions

Quick answers for shopping, delivery, care, and exchange support.

This page gathers the most common questions customers ask before and after purchasing from Bhargo.

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Orders & Payments

How do I place an order on Bhargo?

Browse the collection, choose your preferred variant if available, add the piece to cart, and complete checkout with your delivery details and payment method.

Which payment methods do you support?

Bhargo supports secure digital payment methods made available through checkout, including major cards, UPI, net banking, and other options supported by Cashfree.

Can I pay with Cash on Delivery?

No. Cash on Delivery is not available on Bhargo.

Can I cancel or edit an order after placing it?

Orders move into processing quickly, so edits or cancellations are not guaranteed. Contact support immediately if you need help with a recently placed order.

Shipping & Delivery

Do you ship across India?

Yes. Bhargo serves customers across India, and delivery timelines are shown during checkout where applicable.

Do you ship internationally?

Selected international destinations may be supported. International transit times and customs duties depend on the destination country.

How can I track my order?

Once your order is dispatched, you will receive tracking updates through the contact details linked to your order.

Products & Care

What materials does Bhargo use?

Bhargo focuses on premium gold and silver jewellery, with product-level specifications made clear on the product page wherever available.

How should I care for my jewellery?

Store each piece separately, avoid contact with perfume and moisture, and wipe gently with a soft dry cloth after use.

Will my piece come with relevant documentation?

Bhargo provides the applicable packaging and product documentation supplied with the order, including certification or hallmarking details where relevant.

Returns & Exchanges

Does Bhargo offer refunds?

No. Bhargo follows an exchange-only policy and does not offer refunds.

How long do I have to request an exchange?

Exchange requests must be raised within 5 days of delivery.

Do I need an unboxing video?

Yes. An unboxing video is mandatory for damage, breakage, missing-item, or quality-related claims.

How do I start an exchange request?

Contact support with your order code, issue details, photos, and the required unboxing video information. The team will review and guide you on the next steps.